Everything was so easy and well organised. I really appreciated the follow up calls as I was prepping to move and the call the day before to see if I needed any more assistance. I also really appreciated how Big Yellow were able to recommend a removal company. You never know who to choose, and it helped that they had a company they worked with on a regular basis.
It was made quick and easy and there was great coffee served and I was offered a busicuit! Even carried my boxes to my storage room once we were done.
Joseph was very clear with information, and thorough in explanation of T's & C's. He also showed sympathy for my situation (moving under difficult circumstances). Aside from that, the online check-in system was clearly laid out, and the location easy to access, and clean.
Staff were very helpful, friendly and went beyond expectation.
Staff very clear, helpful and good-natured. In particular Maria and Joseph. Also Jehad.
Fantastic customer service
Experienced the best customer service by your staff. The booking lady Danni was amazingly patient and helpful. The chap at check in was funny and professional. Couldnt have had a better experience using big yellow for the firs time.
The young man stayed behind when we turned up late and made him late Lovely attitude
Joel was very helpful and made the experience pleasant and easy.
The staff Joseph and Maria were very friendly and engaging, offered tea and biscuits, they didn't tell us about late access which set us back. But overall very good helpful team.