The staff were very helpful and explained everything very clearly. As it was a last minute enquiry, I was very impressed with how quickly we were able to get hold of a space to store my belongings. Gavin was extremely helpful and understanding of my situation.
Very straightforward. All staff were very helpful.
So easy to use, excellent friendly customer service from Gavin and everything explained thoroughly
Staff very helpfull Rob kindly made me a cuppa while I waited for the movers to unload Ease of paperwork and simple but effective instructions on how to operate the security system Price reasonable for the first 8 weeks all in all a good all round service
Very efficient, professional and hands on members of staff particularly Rob Harley from the Norwich branch, nothing seamed a hassle which made my temporary house removal and storage a walk in the park. Thank you Guys, you've nailed the customer service.
From moment we spoke to Rob the Norwich Manager we felt that the process was clearly explained and that all questions we had were answered. Rob also raised issues we had not thought of. The premises were super clean and very easy to access. We were impressed with the people and the product
Rob. Great listener, very good at his job and very helpful. The staff are the face of the company and Rob is a credit to you
This is the second time I have used Big Yellow, this visit and booking was just as easy and efficient as the last time. Great service. Gavin in Norwich branch was helpful and made sure every need was catered for.
Very helpful staff (Helda was the man that helped me) good price.
Very helpful staff both on phone and in-store. The only reason it wasn’t a 10 was that a breakdown of costs would have been useful