Staff was incredibly helpful and friendly, booking and checking in was easy and quick, my unit had plenty of space and value for what I was paying, very pleased overall. The small unit was perfect size for all of my belongings as a student.
The assistant called Helder was extremely helpful, he did everything possible to help. Booking and moving in were easy.
It seemed that they just sprung a big payment onto us with the deposit, there was no indication when we booked how much the deposit would be.
great customer service from Gav Thomas
The staff was extremely helpful and friendly.The storage Units are very spacious as well I used the 9 sq ft locker and all my stuff fit in it including a long mirror
All staf I spoke to explained everything in detail...even made me a cup of tea whilst my things were being loaded in. I dealt with helder and Gav on the day but there was a lady as well whose name I didn't catch who also helped me the following day when I dropped off extra bits. Great service!
The woman who helped me in Norwich, Ethna, was incredibly lovely and very helpful throughout the process of renting the unit. She is truly an asset to your company! She explained everything very clearly, showed me a number of units, and was very patient, friendly and thorough. The facility itself was spotlessly clean and wonderfully secure, and I would honestly recommend you guys to anyone who needs a storage unit.
As soon as I walked into the norwich site Ethan greeted us a smile and a friendly welcome. Explained everything very well. And took us through things step by step. Got a great cuppa to made by Gavin.
Gavin was so friendly and informative and made the entire process very positive. His customer service skills are second to none. Cannot praise him enough!
Really friendly staff and everything went very smoothly. No problems at all!