Customer reviews for Norwich Self Storage

Good value for money with ample storage space. Flexible dates/duration of stay and excellent customer service. I was served by Gavin from the Norwich branch.

From first point of contact the customer service was beyond fantastic and got maintained with every person we spoke to. We first spoke to Pam Strange to get information and prices, she was very thorough with all details and came away knowing exactly what we needed and well informed. We then came and saw Helder De Sousa to check in and he couldn't do enough! He was very patient with us as we ended up needing to upgrade the size of storage we had already reserved. All staff members were friendly, personable and professional!! The reason we needed to use BYS is mum is downsizing, and through this very stressful time of moving it was wonderful to deal with a company and staff that didn't confuse things, And made mum feel relaxed, informed and in control. Just by making things a little easier due to the support and team at BYS has made such a difference!! Thank you for overall greatness. When it comes to product, prices and most importantly dedicated, knowledgable, and wonderful happy staff, we couldn't have asked for better. Keep up the good work and thank you again. Laura Curtis (on behalf of Jane Curtis)

Service and facilities are good but BYSS is not cheap.

I think there are many hidden costs for me as a student I paid £17 at the start upfront that is non refundable and then £15 deposit, extra weeks which adds onto a cost when I don't have much money, insurance on top of the weeks meaning it would have been cheaper to drive my things 10 hours home and back again for another load - hidden costs basically!!

Easy check- in process , friendly staff

Patient, friendly and very helpful staff. Particularly when I wasn't the person who'd booked the storage and just went along to pay.

Very easy to book storage, friendly staff

V good service and facilities

A delivery I had was delayed and Gavin kindly agreed to start the storage a week later. They were helpful in accepting the delivery of 11 pallets

I wasn't able to get the van till the afternoon and I came in at like 4.55 and I knew the last appointment was at 5.00 as takes an hour and heldar was more than helpful! He is brill! Made me feel very happy to leave my belongings there, he took his time and explained everything to me, showed me how things worked, helped me work out how on earth the lock works ha! Really happy with my service! Will definitely be coming back if I need to store something! Thank you!!