This is my third time of using Big Yellow and I always find the staff efficient and welcoming. At a time of uncertainty, either moving house or for personal reasons, Big Yellow provides an oasis of calm and security.
Everything at the Norwich Depot was so easy, the staff were very helpful with everything, offering advice and explaining every step. Nothing was a problem.
The staff I have dealt with at your Norwich store are genuinely excellent. Supremely friendly and always helpful. For example when I was having my first items delivered to my room and they turned out to be too large the change of the room was quick and easy, with your staff not making it seem like any inconvenience.
The team at the Norwich storage facility have all been so helpful and efficient they have made the whole experience of using temporary storage very easy and hassle free. They always have the relevant information at hand and are approachable and friendly. Absolutely no problems at all and would not hesitate to fully recommend as providing excellent customer service.
Very clean space. Easy to use, helpful and friendly staff. Love that they can accept deliveries on our behalf.
I was pleased with the storage facilities. The staff were friendly & helpful. The storage is very secure & clean, so much better than a council lock-up or garage.
the staff at the Big Yellow Storage here in Norwich have been extremely helpful and friendly.
I was treated by the personnel from my very first enquiry to filling my space with a friendly and caring attitude across board. They could not be more accommodating. I spoke to at least 4 different people and each had the same care and friendliness. Highly commendable.
Up there with Apple for customer service. Hadn't used you before but would highly recommend you. Professional, flexible, accommodating, and you seem to have thought of everything along the journey and have helped smooth the ride. Thank you for a superb service to date. Rare to find these days!
A stressful moving day was made easier by the helpful staff at the Yellow Self Storage. Especially being given 2 ground floor units close to each other.