Customer reviews for Norwich Self Storage

Not ever having used a facility such as this before, I approached the exercise with a slight caution. I needn't have had the slightest of worries! The staff were courtious and explained the whole exercise simply. When I was shown the facility, I was amazed at the cleanliness, tidyness and security of the whole building and system. It is obvious that the staff are proud of their building. I would certainly have no hesitation in using this Company again and will do all I can to give it some publicity among my friends and aquaintances.

I would highly recommend Big Yellow, mostly due to the exceptionally helpful staff, namely Gavin and Andy.

I was immediately impressed with the friendliness, courtesy and helpfulness demonstated by duty staff. The whole set-up looks and fells professional and removed any anxiety I had with respect to using the facility for the very first time.

The assistant was very helpful and informative and it was a relaxed experience.

Friendly, efficient and good advice from staff. Appreciated!

I've used storage facilities many times in the past. 10 years ago the process was simple and quick. Now it's a palaver. I hope not to have to do it again. However, staff are friendly and helpful - no fault there. Just the process needs to be reviewed.

The whole process was slick and business like yet maintaining an attitude of personal commitment.

Great service and a great facility however I don't understand how they get the business at the prices they charge. Must be corporare moves where money doesn't mattter. They did discount against a much cheaper place so we were able to afford them (just). Helpful web site well presented.

Norwich Big Yellow can boast the best of both worlds: very modern accommodation, and helpful friendly staff who take an interest in the customer and haven't lost the art of old-fashioned courtesy - that goes for everyone from the counter staff to the 'porters'. But because it is a busy place it DOES need more than one loo!

I was impressed with the efficiency and friendliness of your staff. the facilities are excellent. the access is easy and central. staff have been incredibly helpful. brilliant solution to keeping non essential property of uni children in one town when they're in between student accommodation! Easy to use, easy for them to access and saves them hauling bits and pieces up and down the country between terms!