Helpful profesional staff who were always willing to advise the appropriate sized units and value to suit our needs on our relocation to Norwich from the Thames ValleyThe units are always clean and well maintained.We feel safe in the enviroment,we would not hesitate to use The Big Yellow Self Storage C ompany again
Well thought-out, well organised space. Nice wide corridors and lots of big, easy-to-handle trolleys. Plus lots of packing materials on hand in the on-site shop. Only criticism is the standard access hours. 9 - 6 weekdays is not particularly generous for those who work full time and 10 - 2 on Sunday is just rubbish! Appreciate out of hours access is available for an additional fee, but would like to see a couple of additional hours per night included for free...
We used the Norwich branch and were very impressed with the service, especially the help we got when checking in.
I feel that the service received and the accesability of the unit is great. Giving a feeling of security for whatever it is one would care to store. Giving different options for each size storage depending on what is needed I felt was great customer service. Giving the support of everything required from boxes to locks the service is well worth the costs. Iwould definately recommend using the service
Very friendly staff who were very helpfull and extreamly polite and friendly.
A friendly, accommodating staff who go out of their way to be helpful and make the job of moving home a little less stressful. Outstanding service!
The Staff at Big Yellow in Norwich were extremely helpful/professional
The staff in the Norwich branch are always very helpful and informative regarding storage issues and payment. They are doing a very good job.
I would like to see brakes on your tolleys so they stay put when you are moving things onto them. This would make life so much easier for moving heavy loads. The type you find on airport trolleys would be great as they stay still when they are not being moved and you release the brake to move them.
During our home move we used the storage to store the bulky items we wouldnt need streight away, this made a very busy streesful time easier and the access was so easy but secure we had peace of mind. All the staff were helpful and supportive. thank you.