Friendly efficient staff take their time to make sure that we understood everything. Combined with easy process for reserving storage unit online. The added incentive of reduced rate for student storage for the first 8 weeks was a definite bonus. We used big yellow last year and were very satisfied, so returning this year was a no brainier
It was really easy to navigate my way to big yellow. The storage space I got was great and costumer service from Ellie Haley was perfect!
Easy access, pleasant staff, efficient service
From the time I called for the first time, to the time I surrendered my belongings everyone was extremely helpful and answered all my questions. Also Derek, from the moving company was extremely extremely helpful, went out of his way to assist me and advice me.
Very professional, wasn't left confused about anything
Excellent customer service. Easy and simple process into getting storage - as it is all done online.
The young man that welcomed us and helped.
Good service, good system
Everything was perfect. From the greeting we received to the explanation of charges. The different sizes of units was expalined perfectly. We left feeling like we had been expertly looked after
I needed a storage solution for a friend in a hurry. After a quick look online , ( time really was a factor ) , I decided to opt for Big Yellow and I’m so glad I did ! The website provides so much helpful information. The FAQs answered any questions I had and the graphics helped me to choose the right room for our needs 1st time. We dealt with Amy who was brilliant and made the whole experience so easy.