Babul who was at reception who guided me and my partner was very informative and very clear on how the facilities works along health & safety/security etc. We felt very much at ease knowing our storage will be safe.
Communication throughout the process was quick, easy, friendly. On my day of arrival the team was kind and understanding, given my stressful circumstances. When I finally arrived at Big Yellow, Babul (Khan) was fantastic; I probably wasn’t the easiest customer but he was patient and very helpful, even made me a cup of coffee, and in the end it I left in a much better mood than when I arrived! You don’t say that too often do you? Great experience all around, thanks team.
very good service and very attentive and informative
Inquiry handled smoothly and I get exactly what i needed. The woman on the desk was extremely helpful and polite and made sure I had all the information I needed
You won my business by calling me within 5 minutes of my web enquiry, being flexible on my requirements and having a good offer. Some of your competitors had some but not all of those aspects. Ben could not have been more accommodating, particularly when I made a last-minute decision to upgrade. He made sure I knew everything about the contract and answered all ofmy questions. Curtis in the other store needs a mention as he took my initial callback to you and was going to make sure he was in the correct store to handle my move in. All good :-)
Quickly & efficiently.
Staff were friendly and efficient.
Good service, informative website, flexible. Staff were friendly and quick to help.
Extremely easy to set up, great access and easy to move in all our things in just one trip with the free trolleys, caters to a wide range of storage needs. We turned up just before closing and received a friendly welcome and complete explanation of our storage even though arrived late. Moving is stressful enough as it is so it’s great that storage can be so hassle-free!
Professional, friendly and couldn't do enough to help me out. Oxford, young lady who worked Tuesday 28th August.