Big Yellow is a large airy, dust free warehouse with first class facilities. There are ample trolleys, a wide loading area and huge lifts. Each floor is light and easy to access. The rooms are simple, but secure. I have always found the staff immensely helpful and there are all sorts of packaging for sale that helps put everything neat and tidy.
I used Big Yellow in Oxford for storing furniture, the storage facility was great. The staff were knowledgeable about the size of storage required as I would never have have fitted everything into the one I was going to use. They showed me a number of options and proved to me that my original idea was totally impractical The ease of placing the furniture into storage was helped by the enormous lifts. I always found the staff to be helpful and cheerful.
I found the staff at your Oxford depot very polite and patient. Well done!
When I first needed to rent some storage space, the staff at Big Yellow talked me through my requirements on the telephone. I was given exactly the right advice and everything was fully explained to me in esay-to-understand ways. When I arrived onsite, I was shown several rooms so that I could be sure I had reserved the best size for my needs. Then the paperwork was completed quickly and efficiently. Later on, I needed to increase the amount of space I rented. Again, everything was explained to me over the phone, and when I arrived onsite I was shown the new room before confirming my new contract. The paperworl took less than 2 minutes. Some time later, I again increased the size of my storage room. The staff made this transfer just so easy. Everything had been pre-arranged on the telephone, then I approved the room when I arrived onsite, and was able to move my property within 5 minutes of my arrival. In other areas of my life, I have found that many companies and their staff frequently have very little concern for the needs and happiness of the customer. With Big Yellow, I have always experienced excellent service, exceptional helpfulness, and fantastic staff attitudes. It is a joy to do business with Big Yellow.
I am a student and I have used it three times during summer when I go back to my country for holidays.I have never lost anything and all my suitcases where protected.
I was relocating from abroad and it was very pleasant to have booked the space in advance and have a lot of help from the personnel. Just a suggestion. It would be better if the entrance to the Oxford BigYellow were marked more clearly, that would help the new customers.
Safekeeping is guaranteed while I get on with life elsewhere - until all is found in order on my return.
We used big yellow to get rid of clutter prior to putting our house on the market. I wouldn't consider paying that kind of money indefinitely, I don't think it's cheap, however I think it's essential to get rid of unnecessary items stacked on top of kitchen cupboards and under the sofa etc if you're going to have people viewing your house, you need it to look clear and spacious. We had a buyer within days, so it was worth doing.
I found the Big Yellow storage facility very well thought out, and equipped when I needed storage for furniture while work was done on the house. The staff were friendly and very helpful, ensuring that I had a large enough space, and being very flixible over end dates, when the building project overran. Good heavy equipment was available for moging in and out, and th eonly possible complaint I could have, was could the height of the storage spaces be increased. I had some problems getting some items in, but otherwise was very pleased with the overall experience, and would recommend it to others
Fantastic service, kind staff, practical building - couldn't have asked for any more!