The service offered by your team at Oxford is both professional, brisk yet friendly. It is also a compliment to the Company's attitude to its staff that in a high employment area like Oxford you have retained the same staff at this store for several years now - which helps when returning for service from time to time as we do. Well done and keep it up.
I've used the Oxford store twice and have not been disappointed on either occasion. The staff have always been incredibly helpful, and I feel reassured each time that my possessions are safe and secure. Many thanks indeed.
Easy convenient service with helpful staff and a well organised site.
Big Yellow is a large airy, dust free warehouse with first class facilities. There are ample trolleys, a wide loading area and huge lifts. Each floor is light and easy to access. The rooms are simple, but secure. I have always found the staff immensely helpful and there are all sorts of packaging for sale that helps put everything neat and tidy.
I used Big Yellow in Oxford for storing furniture, the storage facility was great. The staff were knowledgeable about the size of storage required as I would never have have fitted everything into the one I was going to use. They showed me a number of options and proved to me that my original idea was totally impractical The ease of placing the furniture into storage was helped by the enormous lifts. I always found the staff to be helpful and cheerful.
When I first needed to rent some storage space, the staff at Big Yellow talked me through my requirements on the telephone. I was given exactly the right advice and everything was fully explained to me in esay-to-understand ways. When I arrived onsite, I was shown several rooms so that I could be sure I had reserved the best size for my needs. Then the paperwork was completed quickly and efficiently. Later on, I needed to increase the amount of space I rented. Again, everything was explained to me over the phone, and when I arrived onsite I was shown the new room before confirming my new contract. The paperworl took less than 2 minutes. Some time later, I again increased the size of my storage room. The staff made this transfer just so easy. Everything had been pre-arranged on the telephone, then I approved the room when I arrived onsite, and was able to move my property within 5 minutes of my arrival. In other areas of my life, I have found that many companies and their staff frequently have very little concern for the needs and happiness of the customer. With Big Yellow, I have always experienced excellent service, exceptional helpfulness, and fantastic staff attitudes. It is a joy to do business with Big Yellow.
I found the staff at your Oxford depot very polite and patient. Well done!
Fantastic service, kind staff, practical building - couldn't have asked for any more!
Safekeeping is guaranteed while I get on with life elsewhere - until all is found in order on my return.
I am a student and I have used it three times during summer when I go back to my country for holidays.I have never lost anything and all my suitcases where protected.