I was assisted by both Jemma and Tasha during my enquiry/ booking / moving in, process, They were thorough, helpful and patient throughout the stages above. Their overall level of service gave me confidence in Big Yellow in Poole.
All went smoothly. Explained well
Gemma was the sales representative I dealt with through the whole process and she was helpful, understanding and did her best to make the whole experience stress free for me when I am having a difficult time at the moment. Gemma was so friendly and did her best for me I would highly recommend big yellow storage.
Gemma was brilliant, on the phone and in person and gave excellent customer service
Enquiry and booking process handled very well.
The website was very straight forward and easy to use and I was very impressed at the follow up phone call to check all was OK
Very happy with the way initial and subsequent queries were dealt with. Process was straightforward
Really easy, Claire was very nice and helped me with everything
Lovely helpful ladies.
Staff explained everything in detail, and answered well all the questions I had, and explained the inventory process well (especially what to do when inventory changes going forwards, and what to do if the full inventory is not known when the space is first hired/moved-into).