OK - I'm not really giving Big Yellow that score - I'm giving it to your team, and one member in particular, that went way beyond the call of duty to assist me in the past. As long as he stays with you...so will I. Incidentally the whole team are great - Michelle, Jen, but Dan is the reason for my continued loyalty.
Friendly helpful staff good facilities they were very good at showing me around and explaining how it all works at big yellow. Very impressed I would be happy to recommend you
Staff were friendly, efficient, informative and gave me a fabulous deal :). Plus the place is lovely and clean and very secure.
They price matched and it's easy to use
Very friendly and helpful team. I dealt with Jen on the phone and Michelle in person, both were very efficient and presented a professional front without seeming unapproachable.
Great customer service, friendly, helpful and easy to talk to.
Well organised with really efficiant staff who could not have been more helpful.
Michelle was lovely. She explained all the procedures and showed me to the room, made us tea and was really friendly. The storage itself is vey accessible and secure and I am happy with the service received.
staff very friendly and helpful and made the checking in process so easy!!
Daniel, at the Poole centre, was amazingly helpful, both prior to my arrival day, and during when I was under immense pressure. He offered additional help outside of the norm, which thankfully I did not need to take up, such as a willingness to pass payment to my delivery man due to another appointment I simply could not miss, but again, everything went so smoothly on the day that I had no need for this very kind offer.