The store is located in an ideal place and I have piece of mind knowing that all my personal belongings are stored securely. The room cannot be accessed by anyone but myself. The storage rooms were clean and dry.
Location of the store is excellent for all the surronding areas being at a junction on the eastern side. Plenty of space sizes inside and with the staff very friendly and helpful when needed. Only real issue is the space outside as there can be more cars than spaces for parking.
Service was excellent, Easy to access and a quick and speedy refund was recieved for remaining time, that wasn't used.
I used BYSS for business a number of years ago and this is the first time for personal use. I was happy with the service i received when selecting my storage and pleased to get the 50% off storage offer (8 wks for the price of 4wks). Now that i have used the services and moved in I have picked up ideas for improvements: 1. Portsmouth store main entrance is difficult to get in and out from due to the main road and traffic lights. 2. Some of the trolleys need TLC. 3. It would be ideal if the onsite stores could offer heavy goods lifting help and/or equipment. Maybe have lifting goods that go high enough for standard transit vans? Overall i have been happy with the service and attitude of the staff.
When i went to the yellow storage depot,i was amazed at how much room you get for your money.
Good service but limited opening hours at weekends/evenings.
Even when there was a leak above my unit they called immediately and re-assured me that everything would be ok but needed to let me know. the staff are everso helpful and friendly. I will when the time comes again use yellow storage. the rates were very competitive to and affordable for me.
Having major building works in hand I needed a convenient,safe and easily accessible place to store my furniture etc. Having never used a storage facility before, I was tempted to try Big Yellow and I am very pleased that I did. From my initial visit to my final visit was truly a pleasant experience. The proceedure was straightforward, the staff most helpful and courteous and nothing seemed to much trouble to accommodate my requirements. I was very impressed and totally pleased with Big Yellow's helpfulness to their customers, and in so doing solved my storage problem.
I have used Big Yellow storage on 2 separate occasions and could not fault the service or the team working there. Will definitely use Big Yellow Storage again in the future. Recommended to others and my brother now also has storage at the Portsmouth branch. Thank you for all your help and solutions for my storage. Kind regards Karen Hoeferlin
I am happy to say this to people around portsmouth area that my experience with Big yellow is the best experience when it comes to storage Big yellow is well organised company wich i will be happy to recomend to farmily and friends thanks for taking care of my goods.