Staff followed up on my initial enquiry the next day. They also responded quickly to emails. The staff onsite was friendly and helpful. Overall this made my experience a very positive one.
Hannah was fantastic. Friendly, professional, knowledgeable and extremely helpful. A credit to your company.
Very well with regular follow up to encourage I completed the booking online
All was very straightforward when I got initial quote and check-in online. I would say you should make it more obvious that insurance is needed when storing your belongings. I read the section on my check in online form about it, but couldn't see any info stating that I MUST have an insurance - I thought it's not compulsory.
Excellent service and very quick.
I though the overall service was very good, Hannah at the east sheen branch was extremely helpful.
Staff were very knowledgable friendly and made the whole process easy.
Very efficient and friendly service.
I spoke to two people on the phone during my initial enquiries (Dion and Hannah) both of whom were excellent; they were very helpful, professional, they anticipated all my potential problems, were highly knowledgeable about the proccess and helped me to get the best value for money. I went to the office to complete the paperwork the day before I moved the items, as suggested which meant that the moving day incurred no delays and was stress free. The lady who dealt with me to complete the paperwork (Ellie) was not one of the two who I had previously spoken with, but she too was really thorough, professional and helpful. She, with the assistance of Hannah helped me to ensure that my precipus items would be covered and protected and talked me through the process for the next day, which made the process of moving much easier.
Extremely good service