The initial enquiry was very well handled. Nina phoned me back after my online enquiry and the whole process was very stress free - so thank you Nina for all the assistance you provided over the phone and thank you Poppy for making the move check in run very smoothly once we got there. You are both a credit to your company!
I have never put anything in storage before. But the team made me very relaxed after a stressful day. They talked me through it step by step well done armadillo.
It was easily dealt with in a very friendly manner and everything explained well. The only thing I have found difficult is the inventory. It would be far easier to say an amount you want to insure for and base the insurance on that rather than have to guess the new for old value on items especially for us as a lot of our items are boxes of books in storage, so its difficult to value.
Amazing from start to finish.. I made my initial enquiry on the website and then I got a call from Poppy who was amazing and explained everything in detail for me.. everything was easy and straightforward
Very welcoming and informative website. Special offers easy to understand and diagrams/info on room size helped in decision making.
Poppy was brilliant and made my initial enquiry very easy
From the minute I gained a price, I was contacted within minutes by Nina at Stoke, and she was absolutely fantastic she had seen the enquiry come in, and as there was only the one left for the size I required, she contacted me and stayed late in order to get this organised for me. The whole process was trouble free, and given that I had been let down with a house sale, this really was a hassle I could do without and Nina made this whole experience trouble-free. There was not anything more that Nina could have done, and from this would recommend anyone to the store for the service.
Very helpful and informative
Nina was really helpful in helping me find a suitable container for my personal belongings. She throughly explained and broke down all the costs associated with my needs for the duration i needed. Her delightful positive attitude made my stressful day easier.
Top class..Excellent service and staff on site.