It was great, the staff are really professional and really helped along the way to make the move happen smoothly. Great training!!! Also the easy use of the easy access of the unit with the code system, and the trolleys. The on-line check in system was great, the last thing we wanted to do was fill in lots of forms after a long day of moving.
good
Friendly team, so easy and quick to set up and talked though the whole process. Very impressed by the customer service.
If anyone should ever need storage Big Yellow is the one to have.
From the time of booking to actually moving in, it was very smooth and I felt secure in knowing my stuff will be safe!
The storage was clean, easy to find and very secure. The receptionist who took my initial phonecall and the receptionist who signed us in was very friendly, helpful and also very cheerful. I would definately recommend this storage to friends and family.
I have found the storage very simple to setup, easy but secure access. All round a good experience, as a "first time user".
First time for me to use storage facility. My experience of this was very good, having visited three other storage companies in the areas priory to Big Yellow. The best of them all, I think. However, the staff was in a rush as I would have liked her to slow downa bit, but in her defence, there were other customers she wanted to serve. Maybe having two staff on a busy saturday would have helped.
We came into store on the 25th July and was served by Laura who was a lovely girl,very polite and professional we are only sorry that when we came back to reserve the unit she was not around. We do not believe that the unit we were shown was the same as the unit we were given and the lady dealing with us did not seem bothered at all.
Very impressed with the Sutton store. The administration was quick and easy and the store has all of the extra things you need, like dust sheets, mattress bags, tape, boxes etc. Access is easy and secure.