Very professional from the start. Informative and made the whole process easy and welcoming
Lindsey
10 Aug 2019
Very professional from the start. Informative and made the whole process easy and welcoming
I booked online and this was followed up very swiftly with a courtesy call from the office making sure I understood the process and asking if I had any questions. Very efficient
Quite well
I was completely satisfied by my reception by the Customer Service Team
Everything was brilliant. From on line check in right through to moving our stuff in. Alex and Nick were incredibly helpful and couldn’t do enough for us. Brilliant work!
Really impressed with the level of service. Nick and his team made the whole process so easy for us. Definitely recommend to anyone. Thank you
Alex is very informed, helpful and friendly, with a patient approach to how he chases signing-up procedures.
I spoke to all 3 members of the team at Tunbridge Wells - Hannah, Alex and Nick - and they all helped me decide what my best options were for the slightly complicated situation we had. Based on the advice and reassurance I got from them, I chose Big Yellow over competitors.
I was phoned the next day to discuss my request for a quote. I was then shown round by Alex
Store team made things clear, simple and stress free.