A big thank to the representative that helped us to check in. Extremely helpful and pleasant
Johannes
1 Mar 2021
A big thank to the representative that helped us to check in. Extremely helpful and pleasant
Good service - prior to reserving a space, the service was helpful without being overbearing like some other companies. I had used storage companies, including Big Yellow, so didn’t need much advice
straight forward process, extra friendly and knowledgeable customer service. Kudos to Alfie and Paula who made me look no further for help on a last-minute need!
- Rebekah was friendly and polite, took her time to explain everything thoroughly, made me feel valued as a customer - I felt like my needs were met, and didn't feel rushed, and felt comfortable asking my questions -also, I made an initial enquiry last week, and had was made to feel comfortable by Paula who helped arrange this registration appointment, she was incredibly helpful and polite also
Shane was helpful and very polite. Excellent customer service!
Great service, very informative and helpful. I spoke to Paula, Michael and Shane and each one was extremely helpful
The on site team was great. Very efficient and friendly.
Everything was handled incredibly well, efficiently and effectively. Michael was very kind and helpful to me!
The enquiry has been handled in a timely manner and process has been properly explained and demonstrated.
Having dialing with other self-storage company to obtain quotes etc. The initial enquiry with Big Yellow storage, was handle very informative to all areas and exceeded my expectations. The process to move in was painless, supportive and efficient by Michael.