great, attentive service from Shane and Sylwia
Mark
10 Nov 2020
great, attentive service from Shane and Sylwia
Mostly done online eaay to navigate and reserve. Costs were not fully explained felt hidden on the website resulting on move on day, a lot of costs added that were not clearly outlined on the website
Easy online system to navigate, helpful staff over phone to discuss option with.
Great!
Expertly and quickly
When enquiring, the staff were very helpful and took the time to listen to what I needed and what would work best for me. I dealt with Lauren over the phone and email. In store I was helped by Paula, who was very patient with me and took the time to get it right for me and also let me know I can change the size with ease. Everyone was really friendly.
The Big Yellow Team were great in helping me out figure out the best size and offering the best price. On check-in day, Paula, was very nice, efficient and informed me of everything I needed to know. Really great service.
The Wandsworth store team were do helpful and quick! Answered all my queries and were really organised.
My moving was sort of last minute thing, I went there and whitin a few minutes everything was succesfully organised. Just a note on top, Paula and Lauren were top class and their service was spot on. well done guys!!
Handled very well - received a phone call within a few hours of submitting enquiry, answering all my questions about the process. Very easy