I am very thankful for the help provided by the staff. We were running a bit late because of heavy traffic, but the staff stayed a bit longer to ensure that we were able to get access to a storage room.
Paula was most helpful & made the process very smooth. She & Alfie were very polite & had great communication skills. John & Kevin who moved us made life easy as they knew the form
Ana Freitas and Shane North both handled our initial enquiry and booking in with great professionalism. I would rate both these members of staff very highly.
Yesterday, my intention was to do my due diligence by comparing two storage companies and make my decision based on prices/professionalism/security and accessibility; i walked into your store first. Upon arrive a sales representative (who I now know to be Ana Freitas) quickly greeted me and offered her assistance. I explained the above mentioned and Ana talked me through the prices, showed me the container sizes via floor plan and took me view two units. Based solely on Ana attention to detail and knowledge I decided to forgo visiting the other storage company (within 5mins walking distance) and sign a four week contract. Ana also soften my experience by referring to my by name. My employment background is investment banking and currently regional operations manger in the housing sector. The reason I mention this is due to the fact that I was impressed by Ana’s personable manner and attempts to up-sell I.e. bubble wrap (which I purchased), sofa cover and tape. I thought it only right to dedicate time out to complete this form to highlight the positive impact Ana had on my experience yesterday and that she’s a great asset to your organisation.
I can’t commend the store staff enough. They were all friendly, helpful and able to competently deal with my queries through the process.
Really easy for someone like me who are not a native English speaking.
Excellent customer service and very competent and professional.
In short: fantastic. It was instant and the staff were helpful every step of the way. 10/10 service for sure.
yes, all good . Very clear and relatively painless. The only comment I would make is that prices were quoted incl VAT which I applaud as an individual ie no nasty surprise. But when you are dealing with a company that can reclaim the VAT the opposite is true and prices quoted wrongly appear to inflate the price because the assumption is that VAT is due on top of the quoted price. Your staff should enquire whether it is personal or business and quote accirdingly
The team at Wandsworth we’re brilliant! They offered me a really good choice and made everything so easy. Thank you!