Professional and friendly service from knowledgeable staff.
wade
18 Dec 2012
Professional and friendly service from knowledgeable staff.
What an impressive, safe & secure way to store your belongings. I found Big Yellow Storage extremely efficient & very well run. Easy to use & access your belongings at anytime! The price is expensive but you get what you pay for couldn't fault it. Definitely a 10/10
Another storage company totally let me down. With the car packed with items for store I went to BYW late on Bank Holiday Monday. They quickly found a unit for me, took me through the paperwork and arranged late access - other companies may advertise "24 hour" access but read the small print. Joanna was friendly but very efficient, while my unit was clean and I have confidence with the security arrangements. I should have chosen BYW from the start.
Big Yellow Wandsworth were fantastic. I needed a storage space urgently (as in the same day) and Warwick the store manager was extremely helpful with explaining the costs and general arrangements. The service at the store was also excellent, with the check in process easy and pleasant. Big Yellow also scored points for being able to recommend a mover who was a) competetent and b) able to offer discount when using the Big Yellow name.
If every experience was as seamless and easy as Big Yellow the world would be a better place. Along with Apple, they are a breath of fresh air...
The service of the staff was very friendly and helpful. Signing up/registering was very straight forward and didn't take much time at all. The storage spaces are easy to access and I felt they'd be secure. My only complaint would be finding the space as they aren't all numbered chronologically but that was partly my fault too as I had forgotten which number it was which obviously didn't help!
BYS covers all the bases before you arrive and the staff are really helpful and friendly. You wouldn't think they worked for a big corporate organisation. I will certainly use them again!
The staff here are brilliant. Very helpful and polite, they were also keen to make sure that I chose the space that worked for me rather than just taking my cash. Out of hours access recommended!
As this was my first time using self-storage I was a little concerned about what to expect - but the whole process (on-line booking, courtesy call to confirm check in, actual check in and move in) was really simple. Staff were very helpful and friendly (well, receptionist took a little time to warm up). I feel confident that my possessions are securely stored in a unit which will be a breeze to revisit.
Very helpful staff. Good explanation of securuty and other features. Very handy location.