Customer reviews for West Molesey Self Storage

THE WHOLE PROCESS WAS EASY TO UNDERSTAND AND MOVING IN WAS VERY STRAIGHT FORWARD

Connor was amazing!! He phoned me back immediately and we discussed what would best work for us. The paperwork was thorough and easy so I didn’t spend hours there going through everything. Connor showed me different sizes of units and this helped me make a decision. He is an amazing employee. My wife was moving in a few things by herself and he walked around to make sure she was ok and assisted her with the heavy trolley and I can’t thank you enough for that extra special customer service!! Once we started moving Daniel was working and we discovered we needed an additional unit, not large but just the right size so he was gracious to show me a few units and same thing quick and easy. Great employees!!!

My initial enquiry was handled very well with clear direction of the process.

Lee and Daniel were very helpful indeed. Made getting the right size storage for what i needed at a competitive rate

Very helpful staff and the booking-in process was handled professionally and competently.

Nothing too much trouble, very cl3ar and concise communication, friendly and welcoming, professional.

Good

Very well. Team went above and beyond to get me a great price. Cant fault the service

We dealt with Lee and found the experience very stress free, which is immensely important. Nice clean bright and warm reception - even had a cup of coffee while waiting for removal truck. Great customer service.

The figures of 6 for the above are not a reflection of the service offered by the service team, but merely an indication of Armadillo's sign procedure on the day i.e., that determined by the company and which staff had to follow. By this I mean I had signed in on line before arrival, to speed the process, but was kept a significant amount of time before I could gain access to the lock up. Ordinarily, this would not be a problem but as I had delivery men waiting around, at a cost of £50ph to me, it was. My additional wait time amounting to between 20-30 minutes!!! Surely, if Armadillo were concerned for the paperwork to be completed, which I had done on line, then all that was immediately necessary was for me to pay the agreed hire charge. Anything else could have been dealt with after I had completed my work with the removal company. I think this is a serious issue that Armadillo should look into. First impressions are important for new customers. As I said previously, this is not meant to be a reflection on the staff who were present.