Customer reviews for West Norwood Self Storage

Very good, good a prompt callback to my enquiry

Very good

I booked by phone and it was easy and straightforward. Simple instructions and help

Very well and things went really smooth with no issues

Char was really excellent. I was expecting the process of getting the paperwork done to take forever but she explained everything clearly and thoroughly, in addition to being friendly and polite. A very positive experience and a satisfied customer.

Handled very well by team. Acommodating and easy to understand.

handled very well by all staff , karen and hannah and samie were really nice and made my life easy.

My initial enquiry was handled efficiently and all my questions were answered fully and clearly. Follow up emails were prompt and clearly written. The desk staff on check in were polite, friendly and very helpful.

I initially met with Samie in store when I was thinking about getting a storage unit, but unsure of dates (due to flat move). Samie was really helpful and gave me a good overview of room size and costs. I spoke to Karen over the phone on the day that I needed the storage unit. Karen talked me through the process, fees and completing the check-in online. Karen was really friendly and personable -- she even asked whether I would like tea, coffee or water upon arrival (nice touch). Before I arrived I spoke to Hannah to confirm what I needed to bring (ID was fine) and spoke to her upon arrival. Karen had made a note of my drink request and Hannah brought out a glass of water. Hannah was also very friendly, patient and professional. She talked me through the details, gave me a tour of the storage unit and how to access the facility during extended hours. Overall the customer service was excellent and consistent across three different employees. It really helped that everyone was personable and professional -- moving is stressful enough!

The staff at Knights Hill were excellent, very helpful and communicative. Especially Hanna, Charise, Sammie and Karen. Thank you.