It was really quick and easy - particularly as mine was a last minute booking on the day. 2 female staff on reception - Hannah and Suzanne? On Saturday 12th October pm at West Norwood we’re amazingly helpful. I was very stressed with having to move last minute but they put me totally at ease and gave all the information in a very clear and detailed way.
The team at the Norwood location and head office staff could not have been friendlier and more supportive. They were calm and efficient and helped to make an extremely stressful situation a lot better thanks to a very easy check in process and great information upfront.
Everyone on the team was very helpful and friendly, and their strong customer service throughout the process made this part of my move one of the least stressful experiences for me - much appreciated!
From my initial enquiry to moving in the process was made easy by your helpful and friendly team.
Very clear and precise
Everyone I have spoken to has been incredibly helpful and polite.
Dealt with professionally and helpfully
I was very happy with the service i got from the staff at Norwood.
The customer service was SUPERB! They helped me so much and found the best deal for me to work with, i am so grateful for Paula. Paula also welcomed me with open arms and was very considerate towards my situation.
Got a prompt call back after my initial enquiry. Were able to do a price match to another deal we found. Have to commend Karen at West Norwood who organised rooms for us and made the arrangements to secure our required room and she was very helpful on moving day. Exceptional service Karen, thank you!