Excellent service from friendly staff. Helpful if just buying packing materials to also checking in and explaining storage. Excellent recommendation for man in van too
Customer service was great, helpful and took trouble to explain everything. But they had failed to check the unit beforehand. The slider on the door sticks so I cant open it without assistance, and the member or staff showing me the unit struggled, but didn't offer to repair it. Once we started loading we noticed the floor wasnt clean, which wasnt obvious on inspection as the light fitting was broken so there was no light. I still havent been contacted to say this had been repaired or when it will be repaired. Although the first 8 weeks is at a discount, I havent been offered any financial recognition for this disrepair. The worst dirt was swept up but it still wasnt clean.
Dan and Anton wete ab fabno to mention the ever so friendly and chilled Grace. Thumbs up
I was extremely happy with the customer service. I wish the insurance and deposit costs were disclosed earlier, as I had to pay more up front than I anticipated. However, it is really easy to use the facility and Dan and Anton were wonderful.
I purchase a 25 sq feet room. Anton was very kind and helpful giving me very clear information. Good price, flexibility to cancel if I need to leave before. Also he showed me the place and replied all my doubts on the phone and also in the reception. Thanks
The employee Anton at west Norwood was very keen and extremely helpful.
Because the sign in process has to be done in person, there's no way to do it remote. The physical check-in process takes about 30 minutes, this is way too long. Beyond that full points, the West Norwood manager was clear and helpful in getting me a good deal. Explaining I could use external insurance and the store is easy to use and as described. 5x3 foot space.
Good staff performance, quantity and size of lifts.
I received good service and the customer service was helpful. All of them were good.
So effortless and easy, I haven't used Big Yellow before and was amazing with the ease. Dan and the other guy on reception were super friendly and helpful. Great service.