Big Yellow is great but what made it for me was the fantastic staff at the Balham branch Tez, Tim and Anthony. They are so lovely... I could not have asked for a friendlier more supportive team. I have a disability and they went above and beyond to make things as easy as possible for me. I would highly recommend to anyone seeking storage in South London to use this branch, they are a credit to.
Discount on first 8 weeks. And fair price.
Everything was easy from start to finish. Website, process, staff (especially Tim at the Balham branch - super helpful and nice).
Tim at reception made our day! I was quite stressed moving houses and he was really kind, funny and informative and really brightened up our day - thanks so much!
Very helpful, friendly and accommodating. Particular thumbs up for Anthony.
Ease of use and access. Main differentiator was how great your staff were - I was mainly looked after by Tehzeen Adat who was fantastic, but her colleague was also great.
Both Tim and Anthony were really helpful both via phone and email, taking time to clearly explain a breakdown of the pricing, and everything else to consider. Anthony patiently showed me different room options, helping me decide what was best for our needs. The whole process felt very smooth and easy, and I had time to consider all options. Both Anthony and Tim are very friendly and approachable -thanks both!
My enquiry was dealt with promptly and professionally.
Tim was great. The team helped me from the beginning to the end. Just the price is a bit high and the company a van that you rely upon is expensive
Great customer service. Easy to check in. Clean building.