We are a construction company, we transferred our belongings to a competitor, because they were not on the way anymore due to a very high price, organizations, and bad communication. We chose your company because it has clear, simple rules, good prices, fast service and customer contact.
Everything was very well explained
Friendly and informative staff, competitive pricing, clean facilities and local to me.
Staff were very friendly, answered all queries thoroughly and went through all documentation clearly. A clear break down of the costs was also given. I was shown to my storage unit and the access instructions were made really clear.
Only checked in yesterday!! The guy who handled my check in was amazing and weirdly happy to be working on a Sunday
The check in process was clear, it was easy for me to find my room, which was clean and spacious (even though it was a value room). Natalie was really friendly and explained everything to me well.
Kept me informed
Friendly staff Very secure
Natalie at reception has been so helpful, friendly and informative - made the check-in process super easy and gave me a lot of information for the rest of my rental with Big Yellow - really helpful and reassuring!
Every member of the store team I've dealt with from initial quote to checking in have been really great - helpful, informative and polite.