Ease of use and access. Main differentiator was how great your staff were - I was mainly looked after by Tehzeen Adat who was fantastic, but her colleague was also great.
Both Tim and Anthony were really helpful both via phone and email, taking time to clearly explain a breakdown of the pricing, and everything else to consider. Anthony patiently showed me different room options, helping me decide what was best for our needs. The whole process felt very smooth and easy, and I had time to consider all options. Both Anthony and Tim are very friendly and approachable -thanks both!
My enquiry was dealt with promptly and professionally.
Tim was great. The team helped me from the beginning to the end. Just the price is a bit high and the company a van that you rely upon is expensive
Timothy Adeuyan is fantastic great Sales Advisor person he really help me and my uncle to fine a perfect storage for my 83 year old grandmo.
Great customer service. Easy to check in. Clean building.
My first experience with Big Yellow Storage by a way of the Balham brance has been excellent. From the initial booming process, to the follow up steps where I am able to check in online, add my inventory and watch the online introduction videos (Which were well presented and exceptionally helpful) right through to my first visit to the Branch to sign the view the room, sign the contract and make payment. Anthony Lai was very helpful and on my 2nd day visit to actually move my goods into storage a pleasant young man on Reception named Tim was fantastic in answering some additional questions that I had, he promptly unlocked the room for me and guided me through the important process of re-arming the security alarm when I was leaving the facility all with a friendly attitude and warming smile on his face. What I thought would be a complex experience has proven to be very easy and I wouldn't hesitate to use this facility again in the future and I would most definitely recommend this to others.
Great customer service and easy access. Very secure with the code system. Good amount of parking
Very welcome reception team
Reasonably priced, easy to organise, and the staff are always beyond helpful and nice.