Cost and ease of service
Ronny
3 Jun 2017
Cost and ease of service
Easy to choose room size. Clear pricing policy. Discount options. Good call centre service. Good on site / checking in service. Overall smooth process.
I did the higher score because Charise and Paula (Balham) are two lovely ladies with a high good customer service level, they were very patient to go through all the explanation on how it works, I am a first time user of Big Yellow Storage and I'm very happy with the service.
Charise was very helpful and I appreciated the time she took to show me around and make sure I knew everything necessary. She was patient and told me about the extras without seeming too salesy. Thank you
The check-in was quick and easy, and the whole process went very smoothly, so I would recommend to anyone who needs storage. The staff were also very friendly.
The staff were so friendly and helpful.
easy to sign up and a great facility
Incredible staff and very clear with the instructions and personal skills, I dealt with Anton and I his colleague who's name I've forgotten but both were outstanding. A real credit to your company!
Giod customer service, friendly and heloful staff an reasinable prices 100sqft
They made everything so easy