Customer reviews for Balham Self Storage

Very helpful staff

Chaise was incredible, sorted out my quote and reservation. I then had an email from some one else telling me I had to rebook. Came in and saw Paula who was equally as helpful, would have been higher if not for the confusing emails in between. Big thanks to Charese and Paula.

Excellent service from Paula - very quick, clear and friendly.

Its the first time I have used such a service and I found it to be really easy. Everything online is easy to read and understand, once at the depot again everyone is really helpful.

I have never used storage before and was expecting it to be a hassle on the day but I was presently surprised. Tim from the Balham branch helped me a lot giving me all the information I needed in a quick and timely manor. He was very friendly and chatty and gave me great advice. I would definitely use this again!

Paula was really clear and helpful with the process and everything ran very smoothly when i was moving in

The manager was extremely impressive. Explained everything clearly. The cup of tea made all the difference on a stressful moving day!

Paula was lovely and really helpful. Explained everything, got access sorted quickly and was nice to chat to. Paula and Tom were a good team who seemed to enjoy working together so it was a nice atmosphere in reception. The facility was really clean.

My contact within Big Yellow (Sylwia - Balham), was amazing. Covered absolutely everything and had a lovely personality, even made me a cup of tea, honestly above and beyond her duties. It's not often you deal with someone so happy to help within a company but it really creates a great impression of the brand, especially as this was my first time using Big Yellow.

I thought the experience was great. I had to change rooms, because I was initially given one where the roof blocked out valuable space for my belongings. This was no problem at all. Ellie, Paula and Sylwia quickly solved this. I got a room of the same size, but on a different level, where the roof did not block additional space. No price changes or anything. Well done.