Customer reviews for Balham Self Storage

Samantha was so kind and helpful and made what was a very stressful move so much calmer and easier! Thank you very much :)

Easy Access!! Seamless Service!! Amazing team!! Thanks in particular to Samantha, you’re a star!

Amazing service and super friendly team, always ready to answer to every question you have. The service is easy and affordable and the storage very secure. Best storage ever had.

Great service and even better staff, couldn't recommend Big Yellow any higher. Very helpful from the start and the cost is worth it. Anthony was a stand-out, assisting us along the way.

I had a fantastic experience at Balham Yellow Self Storage thanks to Samantha and Anthony. From the very beginning, Samantha took the time to clearly explain the service in a friendly and professional way, making everything easy to understand. Anthony then showed me around the facility and was equally welcoming, helpful, and thorough, ensuring I felt confident about the space and how everything works. Both of them created such a positive and reassuring experience, their professionalism and warmth really stood out. I’d highly recommend Balham Yellow Self Storage, especially with staff like Samantha and Anthony who go above and beyond for their customers.

Natalie was fantastic at checking me in. She explained the contract very thoroughly and answered the many questions I had. 10/10 experience

Great service! Anthony in particular is always so helpful but the full team are great! Would highly recommend

If I could give 10 stars I would to Samantha as well as to Anthony. I moved my household from the US which started early May and ended today. Each stage posed it's own complications, and today could have gone very badly for me. I originally connected with Samantha back in June. There were delays with the Visa, with the ToR1 form, so she and Anthony were gracious enough to move my date back multiple times which I suspect must have already been trying. And there was a major communication breakdown with my movers on the UK end. I had not been contacted to schedule the actual delivery, yet this morning I woke up to missed calls and a voicemail letting me know that the movers had been waiting hours to get into the facility. Samantha read the notes on the account, understood I had just asked to move the date back again the day prior, read between the lines, and did everything in her power to treat the drivers with the upmost respect and hospitality while she scrambled to get a hold of me, find a room suitable in size, and get my contract fast tracked. On top of that, she not only honored the promotional rate I had negotiated back in June, but she gave me a bigger room on the ground floor in order to solve the quagmire because the room I sought to reserve had been sold out. She did everything graciously with a smile and such understanding. It would have cost me an additional $1000 had she not held it all together today. Navigating all of this as been harrowing, but because of Samantha, Anthony, and the team communicating so well and providing such great service at Big Yellow Self Storage at Balham I feel secure, happy, and well looked after. Thank you Sam so much. Thank you Anthony.

Charlene was amazing, very friendly, explained everything clearly including the security protocol, which is massively reassuring. Fantastic customer service and will definitely use for future storage

Anthony was great. He is extremely bubbly and easy to talk to. His customer service was through the roof. He explained everything in detail and made the process 10x easier.