Customer reviews for Balham Self Storage

Samantha was amazing, she answered all the questions i had and didn’t hesitated to help me out, she explained to me everything i needed to know. She showed me the room and asked if i wanted to change or was happy with it. The facility of payment was easy, i don’t need to worry about anything. I had a beautiful experience with the customer service, what a such good service and team !!! I definitely recommend it to anyone.

Samantha,she is very nice and her wishing and receiving the person well and giving good gidence ,for the people coming to storage... Thankyou Gurdeep grover

Samantha was very helpful, she made everything easy and was very cheerful and helpful!

Super friendly staff highly recommend, I came to pick up boxes for moving house! Samantha was super helpful!

Great help as always, amazing service and super helpful to get the best price and deal, thanks Natalie

Anthony is amazing! So helpful… Thank you for a quick & smooth process

Excellent service from start to finish. Shoutout Samantha and team. Hugo and Jade

While here from the US settling my daughter in for university- we needed a storage unit. While starting the process online, initially, it was like any other I would’ve done in the US. What I didn’t expect was the personal and wonderful introduction to the facility - as well as such pleasant conversation from Samantha at the front desk! She not only went over everything in detail, showed us all the ins and outs of the facility, and was pleasant all the way through. She has a way about her that makes everything seem like you’re out having drinks and not at a storage facility. By the time I left, I wanted to get a job there! She is a true asset to this company and this will, by far, be the only storage facility we use while in the UK! Thank you Samantha for all your help! Raquel & Gabby

I actually have used other storage facilities but never have they shown me such flexibility and service. I have just upsized my unit and Natalie sorted the whole thing out for me at short notice and good pricing for being a loyal customer. I also used for the 3rd time Rapid Removals. They were introduced to me via Big Yellow Storage, Natalie tells me they only work with Rapid Removals for their outstanding customer service and brilliant packaging. I would highly recommend both companies. By providing a service above & beyond, no wonder they have a loyal following. Thanks guys. Yet again you collectively saved my day from not having a “moving breakdown “ Five stars doesn’t quite cut it.

The room space is decent. I paid £250 for 20sq ft room for 8 weeks plus insurance and the padlock. I’d suggest people to bring their own padlock prior, and leave 30min time to check the room sizes, and the paperwork, before actually moving in the boxes. Great customer service at reception, thanks to Samantha to deal with my request though I arrived just 30min before closing, she showed me different rooms and guided me through the paperwork with good patience.