I arrived at Big Yellow after a long drive from Liverpool in thick fog. The staff were very helpful .I was offered a cup of tea on arrival and as my mobile phone battery had gone flat was offered the chance to recharge it. The staff were patient and clear in explining the service etc Excelllent customer service!
Very easy to book, staff is attentive and happily answered all questions. Deals are as advertised, everything is explained and set up quickly. Makes moving easy and nearly painless!
In a time when customer service seems to have disappeared and hidden costs are the norm, my experience with the staff and facilities at Balham were a wonderful surprise. The staff were knowledgeable, helpful and extremely courteous. They suggested alternatiives and less expensive solutions and proved to be the bright spot in what had been a stressful period caused by a botched house move. The facility is easy to access and so clean! I can't recommend them highly enough!
Big yellow storage facilities are clean, welcoming atmosphere, friendly staff and one can converse with ease. The flexibility of the storage units is great and you are not charged for changing your mind if you need to move to a smaller or larger unit. I like easy access after closing and the parking facilities is excellent and the security. I would use Big Yellow again and recommend Big Yellow to friends and family.
First time use of a storage facility. Very impressed with how well organised and clean the place was. Easy to unload onto trolleys and wheel into large lift then wheel straight round to my unit. The receptionist was very helpful in explaining the system to me and showed me my unit before I signed. Would definitly use again and highly recommended.
Had great service. Receptionist was very friendly and helpful and advised me on everything I needed to know about my storage.
A surprisingly pleasant experience sourcing and arranging the storage space with Big Yellow. Significantly more helpful staff than their competitors and for the same price. Quick, clear and easy to arrange - with the staff talking you through every step of the way. Only criticism would be the availability of evening access during the week; which is only available at an extra cost.
I was given a comprehensive introduction by a very polite and professional young lady. She knew every answer to my questions and was crystal clear about the important information. This means a lot because it is easy to get that customer service bit wrong and spoil the experience and assurance. - So well done!
Got a great deal with Big Yellow. the process is simple and straightforward, and I was able to order and inventory online and on the phone. When I got there the parking/loadgin was easy, and the storage unit was fine. Recommend them.
Very slick service. Easy to deal with Big Yellow and great customer service. The girl at the desk in the Balham store was very nice indeed, smiles and very helpful.The out of hours service is great too.