Customer reviews for Balham Self Storage

Everything about this storage facility was great including the price, location, access and security arrangements. However on arrival the service was extremely lacking. The assistant, who served us, had a very condescending and poor attitude. We found the assistant to be patronising and antagonistic. Acting like they would rather be anywhere else than at their place of work. I did speak to another member of staff while I was there who was more than happy to help so I would like to assume that this was an isolated case.

The staff at Big Yellow were very friendly, helpful and flexible when I needed to change the date and size if my storage. Overall a positive and hassle-free experience.

The attitutde of the staff were very friendly and helpful. Big yellow storage is very easy to use and very stress free. I will be using them again if needed in the future.

I have used the big yellow before, so was very confident about using them again. They recommended the perfect size room for my belongings and the guy who checked me in was very friendly and helpful indeed. They also remain cheaper than their competitors and their call back service is a nice touch.

Well thoughtout, clean,well run,easy access. Glad i got the 50% deal, not sure I would want to pay full price. But if I needed to store again would certainly come here

I'm very impressed with the service. The check-in was efficient and the check-out was even quicker. Great value for money,

It's been a pleasure dealing with Big Yellow. The staff are friendly, the cost is great value for money and the facilities are brand new - there is lots of parking too.

I dreaded having to move my things into storage but the staff here made it so easy. Slywia was friendly and helpful and made the process as smooth and hassle free as it could be. My allocated unit was directly opposite the lifts so it couldn't have been simpler to take my stuff in from the van. Not only did I get 100sq ft for a better price than the 75 I enquired into but I also took advantage of the 50% off for the first 8 weeks too. Overall, very pleased!

You have to speak with Nick - so so hekpful - good old fashion customer service - an individual who was ope to negotiation, came back with a really excellent competitive rate and his personalised customer service approach was an absolute joyful experience, Thank You

Clear & easy to use website. Good telephone back up. Excellent staff at site. Very clean, tidy and awesome set up on arrival - very quick & easy to check in. Overall extremely impressed. The only downside (which is not Big Yellows fault!) is the truly dreadful drive down from the River - took me as long to do the drive from just north of the River than to do all the loading/offloading pretty much. But half the price of the Fulham depot - hence my choice of Balham.