receptionist was very kind and helped me a lot.
ALIYE GUL
30 Oct 2023
receptionist was very kind and helped me a lot.
I had a fantastic experience with Big Yellow Storage! After a disappointing encounter with another storage company, Shurgard, we decided to give Big Yellow a try. From the moment we walked into their office, Almas, the store manager, provided top-notch customer service. He patiently explained all the options, gave us a competitive quote, and made the entire process seamless. We opened our account the same day, and we couldn't be happier with our choice. Big Yellow Storage and Almas truly exceeded our expectations!
Excellent customer care received from Almas, Henry and Diana. All were very helpful and responsive. Many queries were quickly and efficiently addressed. Diana anticipated my requirements and showed me the different sized lockers, advising which would best suit my needs after physically inspecting the items. The availability of a customer toilet is helpful.
good communication - updates via email, price-matching with other companies
Professional service, lots of size options, all of the possible utensils available (boxes, tape etc), ease of use, feels safe.
The member of staff o duty did really well.
Adam is very helpful man his explanation is very helpful
customer service is great
I’m a returning customer I have always had great customer service from almas
Henry was superb with his customer service