Very straightforward and efficient
Priscilla
10 May 2021
Very straightforward and efficient
Initial enquiry was handled very well. No pressure or hard sell
We received such a personalised service from Diana. She talked us through each stage and was clear and informative throughout our checking in, yesterday. Fantastic customer services. Henry at the unit is also friendly and welcoming. A great team and asset to Big Yellow!
Samantha DJ at reception explained everything in detail and accommodated to my needs
I was reminded a few times to check in online. The online check in was efficient. Henry served me at the store and he was fantastic. 10/10 help, transparency and proactivity. Promote him.
Handled very well and professional, the big yellow team was a big help. Henry in particular helped me with everything and made me feel big yellow was the best option for storage.
Guy that called us after we enquired was very nice. I have forgotten his name, but he was very good and polite. He also gave us a nice service when visited onsite to have a look at the Unit and sign the paperwork. I will definitely commend his service and approach to customers, being an employer myself.
Good service and friendly staff
The team were so helpful. Sam and Henry made me feel so comfortable and I'm happy to be using big yellow today.
The staff were brilliant and easy to attend to us, especially Henry.