Customer reviews for Barking Self Storage

While my experience once I got the site was very positive, the process building up to it wasn't. It was very confusing how far ahead you could book things and this seemed to be a constantly moving feast. Also the estimate of how much space I would need was wildly off (i had booked a space based on what the site recommended two bed house, when I was moving stuff from a two bed flat so already had given wiggle room and I ended up needing nearly twice the space despite not having a terribly full property)

Awesome. Your man at the Barking branch (Henry?) was beyond helpful. Friendly, happy, informative - couldn't ask for me. He was a pleasure to deal with.

We needed a storage and we got a place there. Btw we got your number from your customer who is a member of our church!

Henry was knowledgeable, friendly and helpful. He called me to advise me on the costings and I was all set up with my storage location within the afternoon.

excellent

Henry dealt with my case. From my first inquiry online, he gave me a call and explained all the details in an easy to understand way. Then with follow up calls to make sure I was aware of the closing time due to the holidays.

The operative whom processed my check-in was very thorough in explaining the details ( Henry Akpapunam) and after viewing my original unit found a more appropriate unit for my needs. On a subsequent visit to the store there were no free trolleys for use as some customers had taken two or three at a time. Once he had a moment free after dealing with another desk customer, and after he'd already made an public announcement call for trolleys to be returned to the ground floor, Henry took a walk around and retrieved a trolley for us, enabling our prompt off-loading in 10mins and we were complete.

Very helpful and informative friendly and uncomplicated straightforward service.

Easy and convenient

Vat and insurance wasn't given or added on the original quote so I didn't expect to pay so much more than I initially thought once I got there. Would be better if you gave this on the quote as its misleadingly