I was impressed about the service. The only little thing that i didn't like was that they never told me that my storage room reserved was over the head level until I arrived. So my storage room was located on top another one and accessin with heavy objects is quite an effort. About the system, the security and the staff I am satisfied.
I was happy with the quick and friendly service provided and would definiately recommend this service to a friend. keep up the good work!!!
We felt that your service was efficient, well-located, and reasonably priced. I had the pleasure of waiting in the business area while our movers unloaded the truck and Roscoe was FANTASTIC! He was enthusiastic, well-mannered, and extremely helpful. He had a rush of people come in at the same time and it was amazing to watch him multi-task while putting a smile on the faces of the grumpy customers. We all kept commenting on how good he was. His exceptional service and ability to keep us entertained (moving is not fun!) made our experience so positive. We will definitely use Yellow Storage again.
I was not given a detiled invoice specifying all charges. Just une finl number....
Since my initial enquiry and whilst using BYS, I have had continuous great service that is helpful and useful. In particular Paul at Battersa storage has been great and I trust that my belongings are well looked after. Many thanks.
I would like senior management to know that Paul in your Battersea facility is a real asset to your organisation; he was on his own (it appeared) all over the bank holiday weekend and was swamped with customers, I did have to wait a while as there were other new customers he was looking after but his customer service was outstanding, he never seemed hassled and he was the reason I went with Big Yellow even though you are quite a lot more expensive than the first storage facility I visited to get a quote. Closed early on bank holiday, as we were using that day to move all out stuff in it would have been great if open longer Very impressed overall
Really knowledgeable, considerate staff at Battersea. Walked us through the process and left no one waiting around.
I was checked in by Jo who was extrememely polite and helpful and also answered all my questions easily.
The best thing about the Battersea Big Yellow is that the staff are really friendly and helpful! Lots of options given to me and then I could choose the best fit, with advice. The lifts and trolleys are always easy to use and plenty of space to offload. Also they have a StreetVan there too!
The staff were extremely helpful and made it quick and easy to arrange storage.