The best thing about the Battersea Big Yellow is that the staff are really friendly and helpful! Lots of options given to me and then I could choose the best fit, with advice. The lifts and trolleys are always easy to use and plenty of space to offload. Also they have a StreetVan there too!
The staff were extremely helpful and made it quick and easy to arrange storage.
I recently rented a storage unit at Big Yellow, Battersea. The service I received was outstanding!! Completely hassle-free and easy.
I have been very impressed by the quality of service offered by the guy who has served me on each occasssion I have visited. He knows his stuff and is always exceptionally helpful.
I rent a room at one of your store for more than a year. I have been very please with the service. The staff were always very helpful all the time. It's also very easy and convenient to rent and rent out a room. Thanks a lot.
I could have easily rated everything as 5 star but I have deliberately only rated the attitude of the staff as 5 star! Because, it is the staff that make all other areas of the business 5 star! Keep up the good work. What ever you are doing in Head Office has had a profound impact on the attitude of your Battersea team they can't do enough for you while at the same time remaining professional! Thanks for everything guys!
i liked the contact skills of the management staff and also the calm and friendly attitude of the front of shop staff on the day we moved in. it would be helpful if there were more than one reception staff as it was a weekend day and busy and some of the clients were quite aggitated by the end. i found the service beforehand on the phone and on site at the time of moving in friendly, knowledgable and efficient. it was a pleasure dealing with behind the scenes management and front of shop employees.
Having stored in Canada, I found the registration process at Big Yellow to be a bit over the top in terms of paperwork and requirements. I recognize that some of these may be determined by UK law, but the requirements to provide a land line and proof of address in the form of a utility bill or other paper receipt, in this day and age where more and more of us use mobiles and do our banking online (it seems all of the utility companies are pushing us to forgo paper statements.....yet we need these things to prove our address!) seemed a bit much. Also, the physical hardware (door, latch, walls) of the locker itself were of not particularly good quality.
Very easy and logical to use, everything provided that you could need, except maybe someone to do the heavy work for me! ;-)
Big Yellow is the perfect modern method of storage - easy access, hassle-free, multi-purpose spaces, facility to reduce or increase storage space with little notice. Provides peace of mind whether short or long term - suits me perfectly! Victoria Long