Right from the first phone call to Mike I felt very confident Big Yellow would make the process very easy. Mike explained everything very clearly and showed me where we would store our belongings. The storage area was very clean and accessible.
Everything was explained clearly by Karen and was also extremely helpful while I was filling in the forms. Check in was so easy and straight forward.
helpful staff
Really helpful from start to finish
Woman at reception helped me move my booking from croydon to beckenham and was wonderful
My feedback is based on my interaction with Andy. Andy, is friendly, courteous and a great ambassador. It was a pleasure meeting Andy. There was an error with my booking (date) however, Andy swiftly rectified the error and supported me with checking in.
Answered any questions or queries I had. Friendly and helpful staff. Most importantly being a wheelchair user they were wheelchair friendly. Having a unit on the ground floor was most helpful.
Very helpful friendly and efficient set up
Karen was very helpful,informative and explained everything efficiently.
Great communication with staff, very helpful and accommodating. Reasonable & competitive rates and I am very impressed with the security measures and insurance cover provided.