Customer reviews for Birmingham Self Storage

Staff were very helpful

I was helped to find an ideal storage solution at a reasonable price.

Easy to book service. Range of unit sizes available. Reasonable pricing. Flexible with start dates. Friendly and helpful staff.

I found the booking facility really easy to follow and book as I have not used storage facilities before. This was followed up by an extremely courteous call with more essential information and instructions. On arrival at the facility, the customer service was impeccable as I was guided through the remaining formalities and shown to my locker. As this proved to be too small, I was effortlessly directed towards the next available options suited to my needs, at an affordable rate. We were also guided through the valuation process and the facility to adjust this accordingly. I’m extremely satisfied with the service so far.

EASE OF SETTING UP

Customer service and the ease of booking was amazing and really stress free

I recently had the pleasure of receiving exceptional customer service from Safa at Big Yellow Storage on 27th July 2024, while moving out of university. Safa was incredibly helpful, guiding me through the entire process with a friendly and professional attitude. Moving out of university can be stressful, but Safa's efficiency and willingness to go the extra mile made everything so much easier. She patiently answered all my questions, provided clear instructions, and ensured I had the right storage solution to meet my needs. Her attention to detail and genuine concern for my situation was evident, and it truly made a difference. Thanks to Safa, my experience with Big Yellow Storage was smooth and hassle-free. I highly recommend her and the company for anyone in need of reliable storage services.

Process was easy and all the employees were very helpful and nice.

Best value we could find. Great communications and straightforward onboarding process.

Luke was really helpful getting everything set up for me over the phone and also matching a quote I received from a competitor. During the first visit to the storage unit, Paul explained everything very clearly and made the set up very seamless