Customer reviews for Birmingham Self Storage

4.8 out of 5 stars
1000 reviews
I recently had the pleasure of receiving exceptional customer service from Safa at Big Yellow Storage on 27th July 2024, while moving out of university. Safa was incredibly helpful, guiding me through the entire process with a friendly and professional attitude. Moving out of university can be stressful, but Safa's efficiency and willingness to go the extra mile made everything so much easier. She patiently answered all my questions, provided clear instructions, and ensured I had the right storage solution to meet my needs. Her attention to detail and genuine concern for my situation was evident, and it truly made a difference. Thanks to Safa, my experience with Big Yellow Storage was smooth and hassle-free. I highly recommend her and the company for anyone in need of reliable storage services.
Tobi
15 Aug 2024
Process was easy and all the employees were very helpful and nice.
Lindsey
5 Aug 2024
Best value we could find. Great communications and straightforward onboarding process.
NA
23 Jul 2024
Luke was really helpful getting everything set up for me over the phone and also matching a quote I received from a competitor. During the first visit to the storage unit, Paul explained everything very clearly and made the set up very seamless
Reni
2 Jul 2024
Luke was very friendly staff and very efficient. He guided me to the correct size unit and showed us round so we could choose the correct one.
Caroline
21 Jun 2024
Customer service by Paul and Luke was very good
Joan
7 Jun 2024
The information before my check in date was excellent, the friendly service on the day was excellent, I was very pleased with the security and setup of the facility. The ease of organising payment/check in was great
Philip Gareth
23 May 2024
Like was welcoming and friendly, and provided clear information. I found the whole experience straightforward.
Miriam Yolande
5 May 2024
Everything perfectly fine
Treville
21 Apr 2024
James + Luke were honestly just so kind and welcoming. Had no issues whatsoever. Everything was clear and I was assured that my belonging were safe and secure :)!
Nana
1 Feb 2024