Customer reviews for Birmingham Self Storage

Customer service and the ease of booking was amazing and really stress free

I recently had the pleasure of receiving exceptional customer service from Safa at Big Yellow Storage on 27th July 2024, while moving out of university. Safa was incredibly helpful, guiding me through the entire process with a friendly and professional attitude. Moving out of university can be stressful, but Safa's efficiency and willingness to go the extra mile made everything so much easier. She patiently answered all my questions, provided clear instructions, and ensured I had the right storage solution to meet my needs. Her attention to detail and genuine concern for my situation was evident, and it truly made a difference. Thanks to Safa, my experience with Big Yellow Storage was smooth and hassle-free. I highly recommend her and the company for anyone in need of reliable storage services.

Process was easy and all the employees were very helpful and nice.

Best value we could find. Great communications and straightforward onboarding process.

Luke was really helpful getting everything set up for me over the phone and also matching a quote I received from a competitor. During the first visit to the storage unit, Paul explained everything very clearly and made the set up very seamless

Luke was very friendly staff and very efficient. He guided me to the correct size unit and showed us round so we could choose the correct one.

Customer service by Paul and Luke was very good

The information before my check in date was excellent, the friendly service on the day was excellent, I was very pleased with the security and setup of the facility. The ease of organising payment/check in was great

Like was welcoming and friendly, and provided clear information. I found the whole experience straightforward.

Everything perfectly fine