The Representatives Luke, Russell and Sam were more than helpful. They most certainly made me feel at ease and answered my questions and concerns with great respect and patience They offered us a water and the use of the toilets if we needed.
Very professional friendly staff especially at your byfleet branch (Charlotte) and everything explained efficiently and in a simple manner. My storage was transferred to birmingham which also ran smoothly and received call to tell me everything was safely stored.
Good storage rates, secure and modern facilities, helpful and friendly staff, clear and simple process to get checked in.
It was easy to book. The staff were friendly and help full.
Very happy with the ease of the getting my stuff into the storage. only problem was that I was not able to use one of their transporting crates off site, this would have helped a lot.
Very friendly and helpful staff. Luke and Russel were very welcoming and considerate. Thank you
The offer was good - with a discount rate for the first 8 weeks. We have used big yellow before and had no problems at all.
From my first enquiry right through to the day I moved my stuff into storage, I was taken care of at every step. Ollie and Russ went out of their way to help me and answer all of my many (many) questions. If ever I know anyone that needs storage, I will be pointing them at you guys.
Great customer service from Oli and Sam t
My time here was quick and efficient thanks to the workers at BigYellow Storage. The two colleges who worked with me- Luke and Sam were extremely welcoming and were so clear with the process your company goes through when renting out storage. Luke called me soon after I'd moved my storage out of the room to tell me about my refund. He was enthusiastic and funny on the phone and filled me in on all the processes with refunding me. Thanks again and I will be sure to suggest you to my friends. Have a lovely day! Isobel