Customer reviews for Birmingham Self Storage

Pleasant and efficient service. From J.Bennett, Birmingham (5.3.17). Clean storage and equipement. Easy access. Clean toilets.

Everything was straightforward and reassuringly professional and very friendly and unpressured from the first moment I asked for a qoute on the phone. Spoke with a man who was extremely friendly and accomadating and his proffessional but friendly and helpful manner ensured that I continued with bigyellow. At check in Sam was very helpful, thorough and friendly. She went to lengths to ensure i had the right service and that I knew all the information I needed. I was reassured and delighted with the check in process and facilities and Sam made it all a very clear and pleasant experience.

The customer service I received from Oli was very good, he helped me find the best possible size for my items to be stored and explained the way big yellow storage works in great detail

The whole process was easy, informative, helpful and friendly from the girl at head office who phoned after the online quote and took the reservation to the store managers telephone call and in particular the sales advisor Oliver Bennett. He made us welcome at the store and booked us in without fuss or delay and was so helpful. Oliver explained and guided us through the process at the store, he was calming and confident, an oasis in our stressful day! We were surprised at how bright, roomy and airy the warehouse is, we certainly felt that our belongings would be safe and secure. Plenty of room for unloading and it was fantastic having the trolleys handy to load all the stuff on. An overall pleasant experience!

I was very happy with sam and how she dealt with me as a customer. She was very friendly and helpful.

Friendly staff. sam was very helpful wright from the start and you feel very well come on point

Very friendly and efficient service at reception. Clear guidance given on how to use the facility and other services it could offer. My only critique of big yellow is the cost of insurance, which I purchased elsewhere due to this.

Great customer service from beginning to end . Friendly and professional. The facility is clean, bright and easily accessible. I would highly recommend. Many thanks!

I have been using my local Big Yellow storage for many years on and off. I have always had great service and support. The staff are really friendly and helpful. The location and layout is just right for my needs.

Good value for money, friendly and approachable staff. Good location and out of hours access is good value for money.