Customer reviews for Bow Self Storage

After a difficult day at work, some disappointing news about a new house and the need to put all our possessions into storage, I was dreading my visit to Big Yellow expecting a very difficult experience. Fortunately, the staff were really helpful, very cheery and sympathetic to our needs. We were shown around the building, given help with security features and even had our order changed when we found that the original space we looked at would be too small. Would fully recommend the Bow/Hackney Wick branch to anyone looking to store things!

Rude staff hanging up on me. Closed for christmas party and not telling me resulting in over

I had a really bad experience with this company, the lady at the reception was in a hurry to go on break, did not smile while I was there, the paper work to ages to finalise,and in the end she did through the pen over the table,I 'm pretty sure that she hates her job!Excluding that everything else were great!

Extremely poor service. Attitude of staff was bad beyond belief.

Overall not a good general attitude diaplyed by reception. They gave the impression they were doing me a favour and had a generally poor attitude whilst I was in the store. I was told over the phone that there was a 10ft square unit available only to be told when I got to the store that they didnt have any so I had to take the more expensive 15ft square unit and the more expensive price. As I was desperate for the space I had no choice but to take it. I will be mving out once the 50% discount is up and will not be using you again. Other providers I have used beofre supply extended hours of access for free so I was shocked to hear that I must pay for this on top of the price quoted.

Staff were amazing. They went out of their way to help, and did a fantastic job. Thanks

excellent service and easy access from A road. The only reservation I have is the opening hours are restrited to office hours only.

Dealt with a lady called Alison. She was really helpful and explained everything thoroughly. The perfect example of good customer service. This woman deserves a large pay rise!

Helpful staff, easy access. When busy, can be difficult to get a parking space. Also, more trolleys would be handy but overall, everything quick and easy

Bit slow to check in and deal with the contract but after that its all quite speedy. Corridors are a good width for transporting stuff. Very clean and well organized.