Customer reviews for Bow Self Storage

Staff were amazing. They went out of their way to help, and did a fantastic job. Thanks

excellent service and easy access from A road. The only reservation I have is the opening hours are restrited to office hours only.

Dealt with a lady called Alison. She was really helpful and explained everything thoroughly. The perfect example of good customer service. This woman deserves a large pay rise!

Helpful staff, easy access. When busy, can be difficult to get a parking space. Also, more trolleys would be handy but overall, everything quick and easy

Bit slow to check in and deal with the contract but after that its all quite speedy. Corridors are a good width for transporting stuff. Very clean and well organized.

I feel the attitude of the staff is very poor, and needs addressing! I don't think i would use Big Yellow again!

the staff attitude was excellent and warm and welcoming.

I had such a good experience putting my things into storage in Bow with Yellow Bow. Moving house is stressful enough but the staff at BYB were so friendly and relaxed and thorough and efficient it was almost fun! They also offered me a cup of tea which was very kind. I would certainly recommend BYB and have done already. I think their customer service was extraordinary (this is the first review I have ever written but I was so grateful that I thought I would make an exception for an exceptional company)

I'm pleased with this service. This security seems very well thought out and is user friendly. Staff have been very helpful. Check in was a pain so get it all done online first to save time and money (if you have removal men). My only real gripe are the opening hours during the week (8am-6pm). You can get out of hours access, but this costs more. On the one hand this is clever because it restricts access so more secure, but is a pain.

The girl on reception was so lovely and helpful we couldn't have asked for a better service. She explained the security system very clearly and we found the whole storage area very clean and we came away knowing our goods were in a safe and secure place. Thank you for all the help we were given by your staff.