Customer reviews for Bow Self Storage

I had to get a storage unit last minute and was frantic because I wasn't planning on having to do it due to a move going wrong. I had absolutely sparkling service from Khai who was absolutely brilliant and really nice to me even though I'm sure I was a mess and also didn't really know what I was doing. I also managed to lose the keys to my lock for my unit and replaced them really quickly for me which I really appreciated! Absolutely brilliant - even though the day might have been one of the most stressful days I've ever had he at least made it a lot easier!

Our original enquiry was handled efficiently and in a friendly manner. The options were explained to us clearly. Moving into the storage space was straightforward and trouble free. Thank you!

Mike was very kind polite and helpful

Very helpful and quick communication.

I was served by a guy (I think called mike/Michael at Bow) who was ABSOLUTELY brilliant, made things swift and easy. Shortly before mike started serving me, another member of staff tried his best to turn me away. I arrived at 5.30 pm on Monday knowing the store closed at 6pm. I had already done the online check in as advised to make the move in process as quick and smooth as possible. He tried to say that On the email I was sent that there are no check ins after 5pm if the reception closes at 6. This was a lie (does not state that on any email I received) and I believe fully intended to get rid of me so he could go home early. He told me a few times that he couldn’t serve me, even though I had brought items for storage in the back of a taxi (so would need to pay for another taxi to return them). Was a pretty stressful situation. After around 10 mins he walked off. About 2 mins later Mike came and without a second thought served me swiftly and pleasantly, and was very helpful the whole time. We eventually got me into my storage unit a little before 6.10pm. I was very thankful to him for staying late, however also mindful that if the first member of staff had served me when I arrived without complaint/trying to send me away, we would have finished the process before reception closing time. In short, would recommend yellow storage because of staff member that served me. Was stressful/upsetting because another member tried to send me away unreasonably.

Pretty straight forward and everything was explained properly. Delivery driver was also friendly

Benjamin was very helpful and polite.

The staff were very helpful

The team is amazing. Super friendly and helpful and always find a solution. They take the moving stress from you.

Team member (Michael Mullen) was very helpful and made the move-in process straightforward.