The whole process has been so easy. From the friendly staff on the phone, the clear online check in and then the support received on arrival when we moved in.
Victoria
13 Feb 2023
The whole process has been so easy. From the friendly staff on the phone, the clear online check in and then the support received on arrival when we moved in.
Barnaby did a fantastic job of explaining how the storage works. He went above and beyond to make sure that I have the right locker for my belongings.
Very prompt, professional and friendly service both via email and in person. I like the security access/alarm code use.
everyone we spoke to was super helpful. Nothing was too much bother. They had solutions to resolve any aspect we needed assistance on in getting everything sorted
Extremely helpful, knowledgeable and tuned in to my storage needs. Both Carl and Charlotte assisted me and delivered fantastic customer service. I personally have worked for a competitor of Big Yellow in the past so I had a good understanding of how it works however both employee's still made sure that I was completely at ease and comfortable with everything. Fantastic staff, will definitely recommend to anyone with needs for Self Storage.
Very friendly service. Courtney set me up very quickly and was a great help.
Really easy and informative check in process at the Bracknell Big Yellow site.
Great customer service. Everything was explained clearly. Barnaby was polite and courteous
Amazing staff at Bracknell. Kyle and Courtney really looked after me from start to finish. Excellent customer service … in fact, the best customer service I’ve received in a long while.
Barney and Karl were happy to help and answer any questions. They made the whole process very easy.