Appreciated my initial contact with Justin who kindly shown me around the units and wrote down 3 types of possible storage deals/costs and then with Lisa who finally completed my storage contract as well as shown me around once again as did Justin the first time I visited.
Customer service team were very friendly and answered any questions that I had with patience. Check in was nice and easy
Welcomed by store manager. Cups of tea. Very efficient organisation.
Really great service and very accommodating. Kendell Charles was very friendly and extremely helpful.
Staff were very helpful especially Lisa who booked us in it was our first time using storage and would definitely recommend you to friends and family.
Justin at The Bristol Central Branch is a lovely, friendly person who swiftly and effectively guided us through our storage process. (The Manager is also a reassuring and friendly presence). There were no nasty surprises and payment was easy and clearly explained: the emphasis is on the customers needs and preferences, rather than the company...as I experienced with a rival storage firm. The facilities are modern, high tech and all areas very clean. Thank you!
Really good service and communication from Kendall and Lisa. They were very thorough in explaining how everything works on site and made the process of storage simple and easy.
I needed a storage unit fairly fast and looked on Google. Within minutes of looking at Big Yellow Storage online I received a call from Kim who was really helpful. She put me in touch with someone who could pick up my boxes and talked through everything I needed to know. She was really understanding and it was a pleasure to speak to someone who was very cheerful and informative. I would also recommend Kosta who in terrible snow and ice still managed to collect all the boxes. These 2 people made it a very easy operation and in such awful weather too.
Very good and efficient customer service.
Very helpful staff, everything explained fully.