I was dealt with by Kendall (Bristol St Phillips branch) who was polite, welcoming, informative and patient (I had my 6 year old in tow). The storage facility was clean, as was the whole set up, which left me feeling confident by belongings would be safe and secure.
I was contacted on the phone by an employee within minutes after I registered on the website which made it easier for me to choose the right room size and additional services (extended access etc.). Check-in process was very simple and I had no problems using the storage.
Mr Kendell Charles, Was very friendly and helpful. Had time to show me how to get around and provided me with the information I needed to know.
Lisa was great - she was very welcoming, explained everything very clearly and made the whole process very simple. I have never used self storage before so this was a great first experience.
I really don't think this survey goes far enough to express how grateful my wife and I were to for the service Lisa gave us on the evening of Tuesday 4th July. We were really struggling to make it there in time for reception closing time and Lisa changed her plans and gave up her own time to stay late to check us in. She truly went above and beyond and totally raised the bar for what we'd expected. I don't know what we would've done without her help.
Excellent rates excellent customer service
great customer service, not interested in getting the most money out of the customer. Very responsive to my needs and friendly, helpful attitude.
The staff were excellent. I was so stressed with the move but they were amazingly friendly and helpful, it made the move so much easier.
I was very impressed with the level of service on the phone when I made my booking, and again upon check in. Everyone I dealt with was exceptionally friendly, helpful and interested in my situation.
Kendell Charles was an absolute star! I felt welcome and at ease! Everything was super easy. He explained everything very well. I had no troubles. I will definitely recommend people to use big yellow self storage! Thank you!