from our introduction to the website and the simplicity of responding to it ...to the help on the telephone with all at Bristol centrol storage unit..a tremendous and well explained and workable system for the layperson.
Kendell was a legend! It was a very stressful day getting back to Bristol. I thought we might be too late (arriving 5:20- he said it would be fine,. Adequate sure I was checked in, didn't rush me and ensured everything was taken care of. Great example of customer service.
The service online and in the branch was very good. Lisa was super helpful, concise, friendly and made the whole in branch process very straightforward. However, on the negative side, I didn't find it great that the insurance aspect isn't highlighted earlier in the quotation process. As a first time customer to storage although I still chose to go ahead with Big Yellow, the lateness in introducing this additional cost meant I had to go back and run through the costs again compared with other companies.
Accessible location. Clean tidy premises. Helpful friendly staff.
Easy and convenient
EXCELLENT COMMUNICATION. VERY PLEASANT, FRIENDLY, FLEXIBLE, HELPFUL TEAM. EFFICIENT SERVICE SMARTMOVE A LITTLE DISORGANISED AND NOT VERY GOOD COMMUNICATION. BUT THE REMOVAL MEN WERE BRILLIANT. THEY VERY CONSIDERATE, POLITE AND CHEERFUL
Lisa was very friendly, helpful and informative. Answered all my queries in full. Would strongly recommend her
Got back to me on the phone andeals was flexible about the space I needed
Friendly, helpful staff.
Kim was very helpful... she couldn't do do a nuff for you us. Thank you Kim.